IT Support

How does the Betunited referral program work?Betunited's Refer a Friend program rewards you for introducing new players to the platform. Share your unique referral link or code with friends. When a...

How does the Betunited loyalty program work?The Betunited loyalty program rewards you for every real-money wager you place on the platform, regardless of whether you win or lose. Every qualifying b...

Are there any games excluded from bonus play?Yes. Certain games may be restricted or excluded from qualifying wagering when a bonus is active. Commonly excluded games include progressive jackpot sl...

What is a wagering requirement?A wagering requirement (also called a playthrough requirement) specifies how many times the bonus amount must be wagered before bonus funds and any winnings derived f...

What types of bonuses does Betunited offer?Betunited offers a range of bonuses and promotions including: Welcome Bonus (deposit match on first deposit), Reload Bonuses (deposit match on subsequent ...

What welcome bonus does Betunited offer new players?New players at Betunited are eligible for a welcome bonus on their first deposit. The current offer — including the match percentage, maximum bon...

My deposit went through on my bank statement but has not appeared in my Betunited account — what should I do?Do not attempt a second deposit. First, wait up to 30 minutes as some payment methods ha...

What is the difference between my real-money balance and bonus balance?Your real-money balance consists of funds you have deposited or withdrawn winnings that have met all wagering requirements — t...

How do I withdraw funds from my Betunited account?Go to 'Withdraw' in your account menu, select your preferred withdrawal method, enter the amount you wish to withdraw, and confirm the request. Wit...

How do I deposit funds into my Betunited account?Log in to your Betunited account at betuntd.ca, click on 'Deposit' in the top navigation or your account menu, select your preferred payment method,...