IT Support

What are the minimum and maximum bets at live dealer tables?Minimum and maximum bet limits vary by table and game. Standard live blackjack and roulette tables typically start at C$1 to C$5 minimum....

How do live dealer games work at Betunited?Live dealer games are streamed in real time from a professional studio. A trained human dealer manages the game — shuffling cards, spinning the roulette w...

What is the Autoplay feature and how do I use it?Autoplay spins the reels automatically for a set number of rounds at your chosen bet level. Tap the Autoplay button, select the number of spins (e.g...

How do I play slots at Betunited?Open any slot game from the lobby, select your coin size or bet level using the on-screen controls, choose the number of paylines (on games where this is adjustable...

How do I start playing a game at Betunited?Log in to your Betunited account at betuntd.ca, ensure your wallet has sufficient funds, and browse the game lobby. Click or tap any game to open it. For ...

 I am in a permitted province but getting a location error — what should I do?Ensure location permissions are granted to the Betunited app, your device's GPS and Wi-Fi are both turned on, and you h...

Does Betunited track my location continuously?No. Your location is verified at the start of each real-money session and may be re-checked periodically during play to ensure ongoing compliance. Betu...

How does geolocation protect me as a Betunited player?Geolocation ensures you are never inadvertently playing in a jurisdiction where online casino gaming is restricted, protecting you from potenti...

What is geolocation and why does Betunited use it?Geolocation is the process of determining your physical location using your device's GPS, Wi-Fi networks, mobile network data, or IP address. Betun...

Account Closure At BetUnited, players have full control over their gaming activity. If you decide that you no longer wish to use our platform, you may permanently close your account at any time.Ple...