IT Support
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Activity overview
Latest activity by IT Support-
IT Support created an article,
Timeout — How It Works
What is a timeout?A timeout is a temporary break from real-money gaming at Betunited, ranging from 24 hours up to 6 weeks. During a timeout, you will not be able to log in to your account or perfor...
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IT Support created an article,
Self-Exclusion — How It Works
What is self-exclusion?Self-exclusion is a longer-term responsible gaming tool that suspends your Betunited account for a set period — 6 Months, 1 Year, or 5 Years. Once activated, you will be imme...
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IT Support created an article,
Timeout vs Self-Exclusion
What is the difference between a timeout and self-exclusion?A timeout is a temporary break from real-money gaming, ranging from 24 hours up to 6 weeks. During a timeout, you will not be able to log...
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IT Support created an article,
Troubleshooting Veriff Issues
The Veriff QR code is not scanning on my phone — what should I do?Ensure your phone's camera app is up to date. Clean your phone's camera lens. Hold your phone 20 to 30 centimetres from the screen ...
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IT Support created an article,
How Betunited Verifies Your Identity — Veriff
How does identity verification work at Betunited?Betunited uses Veriff — a leading global identity verification platform — to verify your identity. The process is done on your smartphone, either by...
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IT Support created an article,
Withdrawal Troubleshooting
I submitted a withdrawal but have not received the funds — what should I check?First, verify the status of your withdrawal in Account > Transaction History. If the status shows 'Approved' or 'Proce...
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IT Support created an article,
Game Loading & Errors
A game won't load — what should I try?Work through these steps: refresh the page or restart the app; disable any browser extensions, ad-blockers, or VPNs; clear your browser cache; check your inter...
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IT Support created an article,
Mobile App — Android
Where do I download the Betunited Android app?The Betunited app is not listed on the Google Play Store due to Google's policies on real-money gaming apps in Canada. Download it directly and safely ...
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IT Support created an article,
Mobile App — iOS
Where do I download the Betunited iOS app?Search for 'Betunited' in the Apple App Store on your iPhone or iPad and tap 'Get' to install. The app requires iOS 12.0 or later. If the app doesn't appea...
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IT Support created an article,
Website & Browser Issues
The Betunited website won't load — what should I do first?Start with the basics: check your internet connection, then refresh the page (Ctrl+R on Windows, Cmd+R on Mac). Clear your browser cache an...