IT Support

How does identity verification work at Betunited?Betunited uses Veriff — a leading global identity verification platform — to verify your identity. The process is done on your smartphone, either by...

I submitted a withdrawal but have not received the funds — what should I check?First, verify the status of your withdrawal in Account > Transaction History. If the status shows 'Approved' or 'Proce...

Where do I download the Betunited iOS app?Search for 'Betunited' in the Apple App Store on your iPhone or iPad and tap 'Get' to install. The app requires iOS 12.0 or later. If the app doesn't appea...

How does BetUnited protect my personal and financial data?BetUnited uses industry-standard 128-bit SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our s...

What is the difference between my real-money balance and bonus balance?Your real-money balance consists of funds you have deposited or withdrawn winnings that have met all wagering requirements — t...

How do I play slots at Betunited?Open any slot game from the lobby, select your coin size or bet level using the on-screen controls, choose the number of paylines (on games where this is adjustable...

Can I register using a shared email address (e.g., a family inbox)?No. Each BetUnited account must be linked to a unique email address used by one person only. Using a shared email address creates ...

Bet United (BetUntd.ca) is committed to supporting Responsible Gambling by providing access to information, resources, and limit setting tools to assist our Patrons in playing Responsibly.Any perso...

What is self-exclusion?Self-exclusion is a longer-term responsible gaming tool that suspends your Betunited account for a set period — 6 Months, 1 Year, or 5 Years. Once activated, you will be imme...

Where do I download the Betunited Android app?The Betunited app is not listed on the Google Play Store due to Google's policies on real-money gaming apps in Canada. Download it directly and safely ...