IT Support

What is self-exclusion?Self-exclusion is a longer-term responsible gaming tool that suspends your Betunited account for a set period — 6 Months, 1 Year, or 5 Years. Once activated, you will be imme...

Where do I download the Betunited Android app?The Betunited app is not listed on the Google Play Store due to Google's policies on real-money gaming apps in Canada. Download it directly and safely ...

What documents are accepted as proof of identity?BetUnited accepts government-issued photo ID documents including: Passport, driver's license, ID card, Permanent Resident card, and Citizenship card...

BetUnited uses OTPs sent to your registered email address for certain actions — such as confirming your login from a new device, completing sensitive account changes, or verifying your identity. He...

My deposit went through on my bank statement but has not appeared in my BetUnited account — what should I do?Do not attempt a second deposit. First, wait up to 30 minutes as some payment methods ha...

What is the Autoplay feature and how do I use it?Autoplay spins the reels automatically for a set number of rounds at your chosen bet level. Tap the Autoplay button, select the number of spins (e.g...

There are many common myths associated with gaming. For example, many people who play the lottery, use birthdays or frequently hit numbers or wedding anniversaries.  They call these their ‘Lucky Nu...

The Veriff QR code is not scanning on my phone — what should I do?Ensure your phone's camera app is up to date. Clean your phone's camera lens. Hold your phone 20 to 30 centimetres from the screen ...

A game won't load — what should I try?Work through these steps: refresh the page or restart the app; disable any browser extensions, ad-blockers, or VPNs; clear your browser cache; check your inter...

What table game variants does Betunited offer?Betunited offers a variety of RNG table games including multiple blackjack variants, European and American roulette, Casino Hold'em, Three Card Poker, ...