IT Support
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Articles
Recent activity by IT Support-
Account Creation
What is BetUnited?BetUnited is an online Real Money Gaming (RMG) platform where users can play casino-style games, participate in promotions, and enjoy secure gaming experiences. Who can create an ...
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Responsible gaming
What is responsible gaming?Responsible gaming means enjoying our games purely for entertainment — within your own personal limits of time and spending. We encourage all players to be mindful of how...
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Risks Associated with gambling
A gambling addiction, or problem gambling, is a progressive addiction that can have many negative psychological, physical, and social repercussions. It is classed as an impulse-control disorder. G...
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Common Myths on Gambling: Ontario
Many people often have a favorite number they play in the lottery, because it is their “lucky” number. Below is a list of common myths, and the truths surrounding each. If I keep gambling, my luck...
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Time Out and Self-Exclusion
If you have determined that you are spending a bit too much time playing, have become irritable while playing or for any other reason, you can take a time out from play, as follows:One dayOne weekO...
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Setting Your Own Limits
There are five options for self-limiting your exposure to play. Each option can be set independently of the others, so please review each carefully before selecting.Important note: time-based limi...
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Player Account Validation: Know Your Customer (KYC)
At BetUnited Casino, we make every effort to protect our players. In an increasingly global economy, institutions are more vulnerable to illicit criminal activities. Know Your Customer (KYC) stand...
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Safety First: How we use tools to ensure gameplay is safe
BetUnited Casino employs safety measures to ensure that your gaming experience is safe, fair, honorable and offers you the best customer service experience possible. Ensuring a safe environment to...
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Player Rights: Contacting Support
Everyone has a basic right to be treated with respect and understanding. Customer Service is a major point of failure with many companies.At BetUnited Casino, we've taken Customer Service to a hig...
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Customer Care and Player Dispute Resolution (CCDR)
The Customer Care and Player Dispute Resolution (CCDR) Program allows players the opportunity to seek assistance if they are not provided with the service, answers or help they seek.We strive to pr...