How do I withdraw funds from my Betunited account?
Go to 'Withdraw' in your account menu, select your preferred withdrawal method, enter the amount you wish to withdraw, and confirm the request. Withdrawal requests are reviewed by our payments team before processing. Ensure your account is fully KYC-verified before submitting a withdrawal, as unverified accounts cannot process payouts.
What withdrawal methods are available?
Withdrawals at Betunited are available via Interac e-Transfer, ecoPayz, MuchBetter, and cryptocurrency. Withdrawals are generally processed back to the same method used for your most recent deposit where possible. The available methods displayed in your Cashier section reflect what is eligible for your account.
What are the minimum and maximum withdrawal amounts?
The minimum withdrawal at Betunited is C$20. Maximum withdrawal limits vary by method and account tier — standard accounts can withdraw up to C$5,000 per transaction and up to C$10,000 per week. VIP players may have higher limits. Contact support if you need to arrange a withdrawal that exceeds standard limits.
How long does a withdrawal take to process?
Withdrawal requests are reviewed within 24 hours of submission. Once approved, processing times are: Interac e-Transfer — 1 to 3 business days; ecoPayz and MuchBetter — within 24 hours of approval; Cryptocurrency — typically within 1 to 4 hours of approval. Weekends and public holidays may affect bank processing times.
Why has my withdrawal been delayed or put on hold?
Withdrawals may be held for several reasons: your KYC verification is incomplete or documents are pending review; the withdrawal amount has triggered an enhanced due diligence check (common for amounts over C$1,000); there is a pending bonus wagering requirement on your account; or the payment team requires additional confirmation for security purposes. You will be notified by email if any further action is required from you.
Can I cancel a withdrawal request?
Yes, you can cancel a withdrawal request while it is still in a 'Pending' status, before it has been approved and processed. Go to 'Withdraw' in your account, find the pending request, and select 'Cancel'. Once a withdrawal has been approved and sent for processing, it cannot be cancelled. Cancelled withdrawal amounts are returned to your Betunited wallet immediately.
Is there a fee for withdrawing?
Betunited does not charge withdrawal fees on standard transactions. Some payment methods, particularly certain e-wallets and cryptocurrency networks, may apply their own network or processing fees. These fees are charged by the payment provider, not Betunited, and will be disclosed before you confirm your withdrawal.
Why do I need to verify my identity before withdrawing?
KYC (Know Your Customer) verification is a legal requirement under Canadian anti-money laundering regulations and a condition of Betunited's operating licence. It ensures that funds are paid to the correct, verified account holder and protects against fraud and identity theft. Accounts that have not completed KYC verification will have withdrawals held until verification is complete.