Are there any games excluded from bonus play?
Yes. Certain games may be restricted or excluded from qualifying wagering when a bonus is active. Commonly excluded games include progressive jackpot slots, certain live dealer titles, and specialty games. Placing bets on excluded games while a bonus is active may not contribute to wagering requirements and could result in bonus forfeiture. The list of excluded games is provided in each bonus's terms and conditions.
Can I have more than one bonus active at the same time?
Generally, only one bonus can be active at a time at Betunited. If you have an active bonus with a pending wagering requirement, you cannot claim a new bonus until the current one is completed, expired, or forfeited. Free spins bonuses tied to a specific game may be treated separately — check the specific offer terms for clarification.
What happens to my bonus if my account is suspended?
If your account is suspended due to a terms violation, fraud investigation, or responsible gaming restriction, any active bonuses will be frozen for the duration of the suspension. Bonuses may be forfeited if the investigation concludes that a violation occurred. Bonuses that were active at the time of a responsible gaming self-exclusion will be handled as outlined in the self-exclusion terms.
Can I forfeit a bonus I no longer want?
Yes. If you have an active bonus you no longer wish to complete, you can forfeit it by going to Account > Bonuses and selecting 'Forfeit Bonus'. Forfeiting a bonus removes the bonus balance and any associated wagering requirement from your account, freeing your real-money balance for withdrawal. This action is irreversible — forfeited bonuses cannot be reinstated.
Are bonuses available to players on responsible gaming restrictions?
Players who have activated deposit limits, cool-off periods, or self-exclusion may have bonus eligibility restricted or removed as part of Betunited's responsible gaming framework. This is a protective measure to support responsible play. If you have questions about your bonus eligibility in relation to responsible gaming tools, contact our support team.