How do I create a Betunited account?
Visit betuntd.ca and click 'Sign Up' or 'Register'. Fill in your personal details including full legal name, date of birth, email address, phone number, and province of residence. Create a secure password, agree to the Terms & Conditions and Privacy Policy, and submit. You will receive a verification email — click the confirmation link to activate your account.
What is the minimum age to register at Betunited?
The minimum age to register and play at Betunited is 19 years in most Canadian provinces, and 18 years in Alberta and Manitoba, in accordance with provincial gaming legislation. Date of birth is verified during registration and again during KYC identity verification. Accounts found to belong to underage players will be closed immediately and any funds returned.
Can I have more than one Betunited account?
No. Each individual is permitted one Betunited account only. Creating duplicate accounts — whether using the same or different personal details — is a violation of our Terms & Conditions. If duplicate accounts are identified, all associated accounts may be permanently closed and balances forfeited. If you have lost access to your account, contact support rather than creating a new one.
How do I verify my identity (KYC)?
KYC verification is required before withdrawals are processed. To complete KYC, go to Account > Verification and upload a clear copy of a valid government-issued photo ID (passport, driver's licence, or provincial ID card) and a recent proof of address document (utility bill, bank statement, or government correspondence dated within the last 3 months). Documents are reviewed by our compliance team, typically within 24 to 48 hours.
What documents are accepted for KYC verification?
Accepted identity documents include a Canadian passport, provincial driver's licence, or provincial ID card. Accepted proof of address documents include a utility bill (electricity, gas, water, or internet), a bank or credit card statement, a government-issued letter, or a Canada Revenue Agency document — all dated within the last 3 months and showing your full name and current address.
How do I update my personal details on my Betunited account?
Some details such as your username and email address can be updated directly in Account > Profile Settings. For changes to legally sensitive information such as your full name or date of birth, you must contact our support team and provide supporting documentation. Address updates can be made in your profile and may require re-verification of proof of address.
How do I change my account password?
Log in to your account, go to Account > Security Settings, and select 'Change Password'. Enter your current password, then your new password twice to confirm. For a forgotten password, click 'Forgot Password' on the login page and follow the email reset instructions. Always use a strong, unique password that you do not use on any other website.
How do I close my Betunited account?
To close your account, contact our support team via live chat or email and request permanent account closure. Before closing, any verified real-money balance will be withdrawn to your last used payment method. If you are considering closure due to problem gambling concerns, we encourage you to consider self-exclusion first — contact support or visit Account > Responsible Gaming for options.
What happens to my account if I do not log in for a long time?
Accounts with no real-money activity for 12 consecutive months are considered inactive. Betunited may apply a monthly inactivity maintenance fee as outlined in the Terms & Conditions. You will receive email notifications before any fees are applied. Logging in and placing at least one real-money bet resets the inactivity clock. Accounts dormant for an extended period may eventually be closed, with any remaining balance returned to the verified account holder upon request.