My deposit went through on my bank statement but has not appeared in my Betunited account — what should I do?
Do not attempt a second deposit. First, wait up to 30 minutes as some payment methods have a short processing delay. If the funds still have not appeared, contact our 24/7 support team via live chat with your transaction reference number, the payment method used, the exact amount, and the time of transaction. Our payments team will trace and resolve the issue promptly.
I submitted a withdrawal but have not received the funds — what should I check?
First, verify the status of your withdrawal in Account > Transaction History. If the status shows 'Approved' or 'Processed', check with your bank or payment provider as processing times on their end can vary. If the status shows 'Pending' for more than 48 hours without an email from us, contact support. Ensure your KYC is complete and no documents are outstanding, as this is the most common cause of withdrawal delays.
Why does Betunited need to verify my payment method?
Payment method verification ensures that the card, bank account, or e-wallet used for deposits belongs to you. This protects against unauthorised use of payment details and is required for AML compliance. You may be asked to provide a screenshot of your payment method (with sensitive numbers partially obscured) or a brief bank statement showing the transaction.
My Interac e-Transfer deposit is showing as sent from my bank but not received by Betunited — what happens?
Interac e-Transfers that are sent but not yet received by Betunited are typically in a pending state with Interac. This can occur if the transfer was sent to an incorrect email address or if Interac is experiencing processing delays. Contact our support team immediately with your Interac reference number so we can trace the transfer and, if needed, arrange for it to be declined and returned to your bank account.
Can I get a refund on a deposit?
Deposits are generally non-refundable once credited to your Betunited wallet and used for gameplay. If a deposit was made in error and the funds have not been used, contact support immediately and we will review the situation on a case-by-case basis. Deposits that were subject to fraud or unauthorised use will be investigated and escalated to the relevant payment provider and authorities where applicable.
Who do I contact if I have a payment dispute?
Contact Betunited's 24/7 customer support team first via live chat at betuntd.ca or by email. Please have your transaction reference number, payment method details, amount, and date of transaction ready. If your issue is not resolved to your satisfaction, you may escalate the matter to our licensing authority or, for Interac disputes, directly to your financial institution.