What is self-exclusion?
Self-exclusion is a longer-term responsible gaming tool that suspends your Betunited account for a set period — 6 Months, 1 Year, or 5 Years. Once activated, you will be immediately logged out and will be unable to log in or play from any platform, computer, or mobile device for the full duration of the exclusion. Any outstanding transactions will be completed and processed automatically
How do I activate self-exclusion?
Log in to your Betunited account and go to Account > Responsible Gaming > Self-Exclusion. Select your preferred duration — 6 Months, 1 Year, or 5 Years — then click 'Set' to confirm. You will be immediately logged out of your account. You will not be able to log in or play from any platform, computer, or mobile device for the entire duration of the exclusion. Any outstanding transactions will be completed and processed automatically.
What durations are available for self-exclusion?
Betunited offers three self-exclusion periods: 6 Months, 1 Year, and 5 Years. Select the option that best reflects the level of commitment you feel you need. You can choose a shorter period and extend it later if needed — but you cannot shorten or cancel it once it is set.
What happens immediately when I click 'Set' for self-exclusion?
The moment you confirm self-exclusion, three things happen immediately: you are logged out of your account on all devices; your account is suspended and cannot be accessed from any platform, computer, or mobile device; and any outstanding transactions (including pending withdrawals) are completed and processed automatically on your behalf.
Can I access my account at all during self-exclusion?
No. Unlike a timeout, self-exclusion fully blocks all account access across every platform and device. You cannot log in, view your balance, place bets, or make deposits for the entire exclusion period. If you need to enquire about your account or a transaction during this time, contact our support team directly via email.
What happens to my balance when I self-exclude?
Any outstanding transactions — including pending withdrawals — are completed and processed automatically when self-exclusion is activated. If you have a remaining balance that has not yet been withdrawn, contact our responsible gaming team via email and we will arrange the refund to your last verified payment method.
Will Betunited contact me during my self-exclusion?
No. All marketing and promotional communications are immediately suppressed when self-exclusion is activated. You will not receive bonus offers, newsletters, or promotional emails during your exclusion period. Essential account-related correspondence (such as confirming a balance refund or regulatory notices) may still be sent where necessary.
Can I shorten or cancel my self-exclusion early?
No. Self-exclusion cannot be reversed, shortened, or cancelled before your chosen period ends — even if you request it. This is a deliberate safeguard to ensure the tool is meaningful and effective. If you are struggling during your exclusion, please reach out to a Canadian gambling support helpline rather than attempting to bypass it.
What happens when my self-exclusion period ends?
Your account does not automatically reactivate at the end of a self-exclusion period. You must contact our responsible gaming team directly to request reinstatement. There is then a mandatory 24-hour reflection period before access is restored, giving you a final opportunity to reconsider. If you are not ready to return, you can request an extension at any point during this process.
Can I extend my self-exclusion or upgrade to a longer period?
Yes. Contact our responsible gaming team at any time — including during an active exclusion — to extend your period or move to a longer one. For example, if you originally chose 6 Months and feel you need more time, we can extend it to 1 Year or 5 Years.
What if I try to create a new account during self-exclusion?
Attempting to register a new Betunited account during an active self-exclusion period is a serious violation of our responsible gaming policy. If detected, any new account will be immediately closed, winnings may be forfeited, and your self-exclusion period may be extended. If you are tempted to do this, please contact a gambling support helpline — listed below — instead of attempting to circumvent the exclusion.