How does identity verification work at Betunited?
Betunited uses Veriff — a leading global identity verification platform — to verify your identity. The process is done on your smartphone, either by scanning a QR code from your desktop or by receiving a secure SMS link on your mobile. Veriff guides you through capturing your ID document and taking a quick selfie to confirm you are the person on the document. The entire process typically takes 2 to 5 minutes.
Why do I need a smartphone to complete KYC?
Veriff's verification process requires a smartphone because it uses your phone's camera to capture a high-quality image of your identity document and a live selfie. Desktop webcams are generally not supported for this process. If you do not have a smartphone, contact our support team via live chat and we will discuss alternative verification arrangements.
What are the two ways to start the Veriff verification on my phone?
When you initiate KYC from your Betunited account on desktop, a Veriff pop-up will appear with two options:
Option 1 — Scan the QR Code: use your smartphone camera to scan the QR code displayed on screen. This opens the Veriff verification flow directly on your phone without any SMS being sent.
Option 2 — Send Link via SMS: enter your mobile number and select your country code. Veriff will text a secure link to your phone. Tap the link to open the verification flow on your mobile browser. Both options lead to the same verification process — choose whichever is more convenient for you.
How do I complete KYC using the QR code option?
On your desktop, go to Account > Verification and click 'Start Verification'. The Veriff pop-up will appear. Open your smartphone camera app, point it at the QR code on screen, and tap the link that appears. This opens the Veriff verification on your phone. Follow the on-screen steps: prepare your valid ID document, allow camera access, capture your document, then take a selfie. Submit when prompted. You will receive a confirmation on both your phone and desktop when complete.
How do I complete KYC using the SMS link option?
On the Veriff pop-up, scroll to Option 2 — Send Link via SMS. Select your country code from the dropdown (e.g., Canada +1), enter your mobile number, and tap 'Send Link'. You will receive an SMS from Veriff within a few seconds. Tap the link in the SMS to open the verification on your phone's browser. Follow the steps: prepare your valid ID, allow camera access, photograph your document, and take a selfie. Submit when done.
What happens during the Veriff verification steps on my phone?
Once you open Veriff on your phone, the process involves these steps: Step 1 — Prepare a valid, undamaged government-issued photo ID. Step 2 — Select your document type (passport, driver's licence, or ID card) and your country. Step 3 — Capture the front of your document using your phone's camera — follow the on-screen guide for positioning. Step 4 — Capture the back of your document if required (e.g., driver's licence). Step 5 — Take a live selfie so Veriff can confirm you match the document photo. Step 6 — Submit. Veriff will process your submission and send the result to Betunited.
What should I do if I accidentally closed the Veriff pop-up?
Go back to Account > Verification in your Betunited account and click 'Start Verification' again. A new Veriff session will be initiated with a fresh QR code and SMS link option. If you had already started a session on your phone but closed it, you can use the same link from the SMS if it has not expired, or initiate a new session from your Betunited account.